Your satisfaction is paramount to us at rapidbtstelecoms.com. We will make every effort to make sure that you are happy with the products that you purchase from us. If you have concerns or questions about the products you are purchasing, please contact our Sales Department at 0700 066 0066 or by Email: [email protected]
Condition of Return
All returns must meet the following conditions to be accepted as a return and a refund issued. Refunds will be issued in 2-4 weeks from receipt of your verified return.
- All products must be in the original packaging.
- No marks or writing on the product or product packaging.
- Products must be in a new and unused condition.
- Products with engraving can not be returned.
Return Period
All returns must be processed within 30 days of the date you received your item(s) from RapidBTS
Non-Returnable Items
Some items are not able to be returned including:
- Labour, delivery and/or completed installation services
- Pre-paid cards
- Digital Content (e.g. software downloads)
- Items that have been damaged through customer use or abused
- Shipping Charges
Restocking Fee
Due to the nature of the products that we sell, there is a 20% restocking fee that will be applied to all returns. Exceptions will be made on a case-by-case basis.
Items That Are Defective
If you receive a defective item from us we will work together with the manufacturer of that item to replace the defective item using the standard warranty procedures for that manufacturer.
If you would like to process a warranty support ticket complete the form found on this page. Click Here to Fill out the Warranty Form.
RapidBTS Telecoms Discretion
RapidBTS Telecoms reserves the right to deny any return. Additional exclusions may apply.